Personal Data Protection

Privacy Policy live22my
Your Privacy Is Our Priority

At live22my, we understand that your personal data is of the utmost importance. This Privacy Policy sets out transparently how we collect, use, store, and protect your information in accordance with Malaysian law.

Updated: 1 January 2026  |  Version 3.1  |  PDPA 2010 Compliant

Live22my's 6 Data Protection Principles

We uphold these core principles in every decision we make regarding our members' personal data.

Full Confidentiality

Your personal data at live22my will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent.

256-Bit SSL Encryption

All data transmitted between your device and live22my's servers is protected by 256-bit SSL encryption – the same highest-level security standard used by Malaysia's leading banks.

Malaysia PDPA Compliance

Live22my fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia — the primary legislation governing how companies handle the personal data of Malaysians.

Control in Your Hands

You have the right to access, correct, delete, or restrict live22my's use of your personal data at any time through your account settings.

Proportionate Data Retention

Live22my retains your personal data only for as long as necessary – whether to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

Breach Notification

In the event of any data breach that may affect your information, live22my will notify you and the relevant authorities within the timeframe required by law.

Your Rights as a live22my User

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights over your personal data held by live22my.

1
Right of Access

You have the right to request a copy of the personal data held by live22my about you. Requests will be processed within 21 working days.

2
Right to Rectification

If your personal data on live22my is inaccurate or out of date, you have the right to request its correction or update.

3
Right to Withdraw Consent

You may withdraw your consent to data processing at any time, subject to legal limitations and live22my's operational requirements.

4
Right to Restrict Processing

In certain circumstances, you may request that live22my restrict the processing of your personal data while a dispute is pending resolution.

5
Right to Object to Marketing

You may opt out of marketing communications from live22my at any time via the unsubscribe link or by contacting us directly.

6
Right to Complain

If you believe live22my has not met our privacy obligations, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

1. Introduction & Scope of Privacy Policy

This Privacy Policy is published by live22my (hereinafter referred to as "we", "our platform", or "live22my") and applies to all users who access or use the website https://live22my.bet and all services offered thereunder.

At live22my, we understand how sensitive your personal data is. This policy clearly and transparently explains how we handle the information you provide to us — whether during account registration, while using our services, or when interacting with the live22my platform through any channel.

The live22my Privacy Policy is drafted to fully comply with the Personal Data Protection Act 2010 (PDPA) Malaysia. By using the live22my platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to have your data deleted.

Our Commitment: live22my has never sold and will never sell our members' personal data to any third party for commercial purposes. Your data belongs to you.

2. Types of Personal Data We Collect

live22my collects the following categories of personal data in the course of providing our services to you:

Data Category Example Information Requirement
Identification Data Full name, date of birth, MyKad number Mandatory (KYC)
Contact Data Malaysian phone number, email address Mandatory
Financial Data Bank account number, MYR deposit/withdrawal records Mandatory (Transactions)
Device & Technical Data IP address, browser type, device model, OS Automatic
Behavioural Data Game records, bets placed, session duration Automatic
Communication Data Live chat logs, support emails, complaint tickets During interaction

Live22my does not collect sensitive data such as your medical information, religious beliefs, or political affiliations. We only collect data that is strictly necessary to provide our services to you.

3. How We Collect Your Data

Personal data on live22my is collected through the following channels:

  • Account Registration: Information you provide when registering a new account at live22my – your name, email, phone number, and date of birth.
  • Identity Verification (KYC): Documents you upload to verify your identity, such as a copy of your MyKad or passport.
  • Financial Transactions: Information associated with deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Maybank2u / CIMB Clicks – all in Malaysian Ringgit (MYR).
  • Platform Usage: Data automatically collected while you play on live22my — including records of baccarat, blackjack, slots, football betting on the Malaysia Super League and EPL, badminton, and e-sports.
  • Support Interactions: Information you share when contacting the live22my support team via live chat, email, or WhatsApp.
  • Cookies & Tracking Technologies: Data automatically collected via cookies, web beacons, and similar technologies while you browse the live22my platform.

4. Purpose of Data Processing

live22my processes your personal data only for lawful and specified purposes. We will not process your data for any other purpose without informing you in advance. Our processing purposes include:

  • Service Provision: To manage your live22my account, process MYR deposits and withdrawals, and grant you access to all our games and services.
  • Identity Verification: To verify your eligibility to use the live22my platform and fulfil the KYC (Know Your Customer) requirements prescribed by law.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and any other misuse of the platform.
  • Service Improvements: To analyse how members use the live22my platform for the purpose of improving the user experience and developing new features.
  • Communications: To send you important notifications regarding your account, transactions, and changes to our terms.
  • Marketing (With Consent): To send promotional offers, bonuses, and updates on new games at live22my – only where you have given your consent to receive them.
Marketing Communications: You may opt out of marketing emails and SMS from live22my at any time by clicking the "Unsubscribe" link in any of our emails, or by contacting our support team.

5. Sharing Data with Third Parties

live22my does not sell or rent your personal data to any party. However, we may need to share certain data with selected third parties in the following circumstances:

  • Payment Service Providers: Payment processing partners enabling transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX – all in MYR.
  • Game Providers: Internationally licensed gaming software providers such as Evolution Gaming and Pragmatic Play, which supply live casino, slots, and table games on live22my.
  • IT Service Providers: Companies providing cloud computing, cybersecurity, and technical support services for the live22my infrastructure.
  • Legal Authorities: Malaysian law enforcement agencies or regulatory bodies issuing lawful requests for data – live22my will comply with such requests in accordance with proper legal procedures.

All third parties working with live22my are contractually bound to protect your data and may not use it for any purpose other than those specified by live22my.

6. Data Security Measures

live22my continuously invests in security infrastructure to keep your personal data safe. The security measures we have in place include:

  • 256-bit SSL/TLS Encryption for all data transmitted between your device and the live22my servers
  • Data encryption at rest (At-Rest Encryption) for all data stored in our databases
  • Two-factor authentication (2FA) available to all live22my member accounts
  • 24/7 Monitoring by the cybersecurity team to detect suspicious activity
  • Penetration Testing periodically by independent security experts
  • Strict access controls – only authorised personnel may access members' personal data, and only to the extent required for their specific duties
Shared Responsibility: While live22my implements best-in-class security measures, you also play an important role. Please use a strong password, never share your login credentials, and enable 2FA for maximum protection on your live22my account.

7. Data Retention Period

live22my only retains your personal data for as long as is genuinely necessary, depending on the type of data and the purpose for which it is used:

Data TypeRetention PeriodReason
Active account dataThroughout the active account periodService management
Financial transaction records (MYR)7 years after transactionLegal / tax requirements
Identity verification logs (KYC)5 years after account closurePDPA & AML compliance
Support communication logs3 yearsDispute resolution
Technical log data (IP, device)12 monthsSecurity & fraud detection
Marketing data (with consent)Until consent is withdrawnMarketing communications

Once the retention period expires, live22my will securely delete or anonymise your personal data using industry-approved methods.

8. live22my Cookie Policy

Platform live22my uses cookies and similar tracking technologies to enhance your browsing and usage experience. We use three categories of cookies:

  • Important Essential Cookies
    These cookies are required for the core functionality of the live22my platform — including login sessions, account security, and language preferences. They cannot be disabled.
  • Analytics Analytics Cookies
    Helps live22my understand how users interact with our platform – pages most visited, session duration, and navigation patterns. This enables us to improve the overall user experience.
  • Marketing Marketing Cookies
    Used to display relevant promotional content related to live22my offers. These cookies are only activated with your consent and can be disabled via our cookie settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the live22my platform.

9. Children & Minors

live22my strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect personal data from minors or underage individuals.

If you believe that someone under the age of 18 has registered an account at live22my or provided us with their personal data, please contact us immediately at support@live22my.bet. We will investigate and delete the account along with all associated data as promptly as possible.

Minor Protection: If you are a parent or guardian concerned that your child may have accessed the live22my platform, please contact us immediately. We will cooperate fully to address the matter.

10. Third-Party Links & Services

Platform live22my may contain links to third-party websites or services. This Privacy Policy applies solely to the live22my platform. We are not responsible for the privacy practices of any third-party websites or services.

Payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Maybank2u / CIMB Clicks have their own privacy policies that apply when you interact with their platforms. We encourage you to review the privacy policies of any third parties you use.

11. Amendments to This Privacy Policy

live22my reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or new technologies we adopt.

When significant amendments are made, live22my will notify you via:

  • Email sent to your registered email address
  • Notifications displayed on the live22my platform homepage
  • An in-account notification upon your next login

Your continued use of the live22my platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. Please check this page periodically for the latest information.

12. Contact the live22my Privacy Officer

If you have any questions, concerns, or wish to exercise any of your rights under this Privacy Policy, please contact the Privacy Officer live22my through the following channels:

  • Email: privacy@live22my.bet
  • General Support Email: support@live22my.bet
  • Live Chat: Available 24/7 on the live22my platform
  • WhatsApp: Number available in the Contact Us section of the platform

We are committed to responding to all privacy-related enquiries within 21 working days from the date of receipt. For more complex requests, we may require additional time and will notify you accordingly.

The live22my support team operates 24 hours a day, 7 days a week including Malaysian public holidays and is fully available to assist you in Bahasa Melayu.

Your Data Is Safe with live22my – Register Now!

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256-bit SSL protected data PDPA 2010 Compliant Deposit in MYR 24/7 Support

By registering, you agree to the Terms & Conditions, Privacy Policy, and Responsible Gaming Policy live22my. This platform is for individuals aged 18 and above only.

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